Patient Information Leaflet

Patient Information Leaflet


Wakering Medical Centre


274 High Street


Great Wakering


Essex SS3 0HX


 


Surgery Tel: 01702 216545


Fax: 01702 535430


 


OUR PRACTICE VISION STATEMENT:


WE AIM TO OFFER THE HIGHEST QUALITY CARE FOR ALL OF OUR PRACTICE POPULATION


As a patient at this practice we set out below information which we hope will be of benefit to you:-


The practice has 4 partners: two male doctors and two female doctors.  We also have two practice nurses and a health care assistant.


 


Senior Partner:  Dr R Srivastava (F)    MB BS 1988


Dr M Saad        (M)   MBBCh 1987


Dr F Ansari         (F)   MB BS 1989


Dr C Odina         (M)   MB BS 2008


 


Practice Nurses:     Louise Simpson   Adult Trained Nurse DIP HE


Katrina Allen        Adult Trained Nurse DIP HE


 


HCA:                      Tina Hinkley


 


New Patients


The practice does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.  The practice premises are suitable for disabled patients.


All new patients will be required to make an appointment with the Practice Nurse or Healthcare Assistant for a ‘new patient healthcheck’; this is part of the registration process.


All newly registered patients will be given a questionnaire to complete for the purpose of recording previous medical history and any regular medication or any allergies.


New patients on repeat medication must have an initial appointment with the doctor for this to be authorised and thereafter will be reviewed in accordance with the doctor’s instructions.


New patients will be assigned a GP upon registration and advised of the name of their registered doctor. The practice operates an open list. Anyone living in our practice area can join us regardless of age, personal circumstances or medical problems.


 


The practice area includes: Foulness, Potton Island, Barling, Great Wakering, Little Wakering, Shoeburyness and Thorpe Bay as far west as Lifstan Way and Hamstel Road.


 


Surgery opening hours are:


Monday - Friday


8.00 am to 6.30 pm.


Patients may make appointments via the receptionist during these times either by telephone or in person at the reception desk. Members of the reception team will also be happy to assist with enquiries regarding the services provided by the practice


 


Appointments


An appointments system is in operation in our surgery. Patients may make an appointment by telephoning or calling in at reception. There is also an option to book appointments on-line. Please ask the receptionist for further details on how to register for this service.


Please note, only one patient per appointment. If you are unable to attend your appointment, please contact reception to cancel it. If you feel your problem is urgent and cannot wait until the next appointment, please inform the receptionist who will take advice from the doctor.


If you would like a chaperone present at your consultation please advise reception when booking your appointment.


As a practice we would request that if you cannot attend your appointment you give us at least 24 hours notice to save disruption and inconvenience to other patients.  When patients do not attend for their appointments a lot of clinical time is wasted and it causes great inconvenience to patients who need an appointment and can’t get an appointment because clinics are booked.


 


Out of Hours Emergency Service


After 6.30 pm in the evening and at weekends the practice offers an out-of-hours emergency service.  We request that you only ever use this service in an EMERGENCY and not for routine matters.  Routine matters including repeat prescriptions must always be directed to the practice. Whenever possible please see a doctor during surgery hours. If the surgery is closed and you need urgent medical attention, a doctor is always available.


111 is a 24 hour, 7 day a week phone service for patients to access for non-urgent advice.


There is a weekend & bank holiday GP service located at Audley Mills Surgery 01268 740501 & Essex Way Surgery 01268 792000. This is not a walk in service - Appointments only.


 


Repeat Prescriptions


We require 72 hours notice for repeat medication. Requests can be made in writing (post or fax), online or in person. Periodically you will be asked to attend the surgery for a review of your medicines. E-mail requests for repeat medication are welcomed (wakering.dispensary@nhs.net)


 


Dispensary


Dispensary Times:


Monday - Friday 9.00 am - 1 pm


Closed 1pm – 3pm


Re-open 3pm – 6pm


We are a dispensing practice, but are only allowed to dispense to patients living in a particular area and temporary resident patients. To find out if you are eligible to use our dispensary service please speak to our dispensing staff.


 


Test Results


If you require test results please call after 3 pm Monday – Friday.


Confidentiality dictates that results can only be given to the patient.


 


Telephone Advice


The doctors are available to give telephone advice. Please phone the surgery before midday and a doctor will phone you back.


 


Practice Training/Time to Learn


We usually close one Tuesday afternoon each month for in-house training.  Please see notice board at the entrance of the building for further information.


Home Visits


If you are housebound or too ill to travel to the surgery, you may need a home visit. Please phone to request a visit before 10am. A receptionist will take your details and a doctor will contact you to assess the need for a visit. If at all possible we would encourage you to attend the surgery so that you can be examined appropriately and any treatment can be started as soon as possible.


 


Practice Nurses


The Nurses work by appointment. They are available for:



  • Travel Advice and immunisation

  • Childhood immunisations

  • Contraception

  • Smear tests

  •  Dressings & stitch removal


 


Locums


It is not always possible for the doctors to cover all the surgeries when one of them is away. From time to time we   may employ a locum GP to cover any absences.


 


Blood testing by appointment


Monday 9am—12pm


Wednesday 9am—12 & 12.30—4pm


Please be aware the patient is responsible for contacting the surgery to obtain results. However, please supply a mobile number, in case the surgery need to contact you urgently.


 


Named accountable GP for


All patients registered at Wakering Medical Centre have a GP who is responsible for patients’ overall care at the practice. If you have a preference as to which GP is responsible for your overall care the practice will make all reasonable efforts to accommodate your request. If you need any further information please do not hesitate to ask a member of staff.


Confidentiality


All our patients records, including those held on computer are treated as strictly confidential. To ensure complete confidentiality, we are unable to give information regarding our patients, even to friends and family.


Equal Opportunities


We are an equal opportunities practice. All individuals will be treated equally irrespective of race, gender, disability, sexual orientation or age. We expect patients and staff to treat each other with mutual respect.


The NHS operates a Zero Tolerance Policy with regards to violence or abuse and the practice has a right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons


In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it. NHS England is then responsible for providing further medical care for such patients.


Access for the disabled


There is a purpose built entrance to the building for wheelchair users. And there is a lift to all floors


Patient Access


Comments on any aspect of the Practice will be received with   interest. Please pass any such comments on to Lorraine Warner.


 


Patient Participation Group


The practice has a patient participation group and is actively seeking new members to join the group. The group meet on a regular basis, usually on a Wednesday afternoon between 2pm & 3pm on a 6-8weekly basis. Please enquire at reception for further information.


We are also actively seeking members for our virtual patient reference group; visit our website www.wakeringmedicalcentre.co.uk to see how you can become involved.


Complaints/Suggestions


Lorraine Warner is the Practice Manager and is always happy to receive your suggestions and comments. If you are unhappy with the service we have provided or wish to complain, please contact Lorraine Warner in the first instance. Please ask at reception if you would like a written copy of our complaints procedure.


All complaints are acknowledged in writing, within 7 working days. If you are not satisfied with the result of the complaint procedure you can complain to the following:


NHS England


Swift House, Hedgerows Business Park


Colchester Road, Springfield, Chelmsford


Essex CM2 5PF


Tel:- 0300 311 22 33


 


 


Updated and amended: 18 May 2020


Review date: May 2021


 


 



 
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