Patient Information Leaflet
Surgery Tel: 01702 216545 Essex SS3 0HX Fax: 01702 535430
OUR PRACTICE VISION STATEMENT
WE AIM TO OFFER THE HIGHEST QUALITY CARE FOR ALL OF OUR PRACTICE POPULATION
As a patient at this practice we set out below information which we hope will be of benefit to you:-
The practice has 6 partners: three male doctors and three female doctors. We also have three practice nurses and a health care assistant.
Senior Partner: Dr M Saad (M) MBBCh 1987
Dr R Srivastava (F) MB BS 1988
Dr R Rothnie (F) MB BS 1981
Dr F Ansari (F) MB BS 1989
Dr J Freel (M) MB BS 1980
Senior Nurse: Grace Heard RGN
Louise Simpson Adult Trained Nurse DIP HE
Katrina Allen Adult Trained Nurse DIP HE
HCA: Nikki Hall
The practice operates an open list. Any patients moving into our practice area are entitled to register at the practice. We know that seeing the same doctor is the best way to give you the best care possible, we wish all patients to have their own doctor assigned to them. We would want you to see your own doctor at all times (unless they are on holiday or you have a particular problem at that time that means you want to see a doctor of a particular sex).
Patients at the practice have their own named GP. However, it is also now a contractual requirement from NHS England that all new patients be assigned a GP when registering with the practice and you will be advised of who your named GP is.
The practice does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition. The practice premises has suitable for disabled patients
P A T I E N T S’ C H A R T E R
Patients Rights and Responsibilities
- We would request that you treat our staff with courtesy all times, remember they are a bridge and not a barrier, in helping you to access the medical service that you require. We have a zero tolerance policy of violence against all practice staff. We will immediately remove any patient from our list for violence or abuse against any practice employee. Such behaviour will be reported to the Police.
- Please respond in a positive way to questions asked by the reception staff.
- Please attend appointments on time or give the practice adequate notice if you wish to cancel. Someone else could benefit from your cancelled appointment. Ask reception about our SMS reminder service.
- Remember an appointment is for one person only – if the appointment is for two people, another appointment should be made or request a longer appointment.
- Please remember home visits are for medical emergencies and housebound patients only. Wherever possible patients should attend the surgery for their appointment. Home visits should be medically justifiable and not requested for social convenience.
- When you request a repeat prescription, please give us 48 hours notice this is to allow for accurate prescribing, and time to process the prescription due to the volume needed to be processed.
- The Practice provides an Out-of-hours emergency service at evenings, nights and weekends. This service is purely for emergency use and not routine matters. All routine matters are dealt with during normal surgery hours
Patients’ rights to General Medical Services
Patients have the right to:
- Be registered with a General Practitioner
- Be offered a health check on joining the practice
- Receive emergency care at any time from the practice
- Receive appropriate drugs and medicines
- Be referred for specialist or second opinion, if they and the GP agrees
- Have the right to view their medical records, subject to the Acts and to know that those working for the NHS are under legal obligation to keep the contents confidential.
- We will respect our patients’ privacy, dignity and confidentiality at all times.
Sharing Patient information
The responsibility of making decisions about disclosure ultimately rests with the GP however the following rules always apply when dealing with patient identifiable information.
- Justify the purpose
- Do not use patient identifiable information unless absolutely necessary.
- Use the minimum patient identifiable information
- Access to patient identifiable information is only ever on a strict need to know basis.
- Each member of staff should be aware of their responsibilities
- Only ever Fax to a confirmed “Save Haven” fax
- Do not use E-mail for patient identifiable information unless using a safe encrypted account (nhs.net)
- Any data held on the computer will only be used if it relevant and will be in the interest of medical treatment.
- A strict code of confidentiality is followed throughout the practice.
All newly registered patients must attend a health check appointment at the practice to complete their registration.
All newly registered patients will be given a questionnaire to complete
for the purpose of recording previous medical history and any regular
medication or any allergies.
New patients on repeat medication must have an initial appointment with the doctor for this to be authorised and thereafter will be reviewed in accordance with the doctor’s instructions.
New patients will be assigned a GP upon registration and advised of the name of their registered doctor.
Surgery opening hours are:
Monday - Friday
8.00 am to 6.30 pm.
Staff are available from 8.00 am
Commencing 1 July 2016 the practice will be introducing early and late appointments on Tuesday evening and Friday morning, please ask at reception for further details
Out of Hours Emergency Service
After 6.30 pm in the evening and at weekends the practice offers an out-of-hours emergency service. We request that you only ever use this service in an EMERGENCY and not for routine matters. Routine matters including repeat prescriptions must always be directed to the practice.
The surgery offers a mixture of pre bookable, same day and emergency appointments; this is to accommodate the maximum number of people attending the regular morning and afternoon appointments.
Normal appointments are allocated 10 minutes per patient, however if patients need an appointment for an examination or to discuss several matters please inform the receptionist so that sufficient time can be allocated.
If you wish to see a doctor of your choice you will need to book this in advance however we can’t always guarantee the doctor of your choice, although the practice does always have appointments on a daily basis but this will be with the first doctor that is available.
As a practice we would request that if you cannot attend your appointment you give us at least 24 hours notice to save disruption and inconvenience to other patients. When patients do not attend for their appointments a lot of clinical time is wasted and it causes great inconvenience to patients who need an appointment and can’t get an appointment because clinics are booked.
Should you require a repeat prescription or a medical certificate these will be processed within 2 working days from receipt of written notification. We regret that request for repeat prescription or medical certificates cannot be taken over the telephone. E-mail requests for repeat medication are welcomed (firstname.lastname@example.org)
Monday - Friday 9.00 am - 1 pm
Closed 1pm – 3pm
Re-open 3pm – 6pm
We are a Dispensing Practice, but are only allowed to dispense to patients living in a particular area and temporary resident patients. To find out if you are eligible to use our dispensary please contact our dispensing staff.
If you require test results please call after 3 pm Monday – Friday.
Confidentiality dictates that results can only be given to the patient.
We usually close one afternoon each month for in-house training. Please see notice board at the entrance of the building for further information.
If you require a home visit please phone the surgery before 10.00 am, the duty doctor will decide if a visit is necessary and will contact the patient by telephone, where appropriate.
The practice is able to offer the following services
Phlebotomy Service District Nurse
Health Visitor Ophthalmology Services
Podiatry (diabetic patients only) Pharmacy
If you need any further information please do not hesitate to ask a
member of staff.
Patient Participation Group
The practice has a patient participation group and is actively seeking new members to join the group. The group meet on a regular basis, usually on a Wednesday afternoon between 2pm & 3pm on a 6-8weekly basis. Please enquire at reception for further information.
We are also actively seeking members for our virtual patient reference group; visit our website www.wakeringmedicalcentre.co.uk to see how you can become involved.
Lorraine Warner is the practice manager and is always happy to receive your suggestions and comments. If you are unhappy with the service we have provided or wish to complain, please contact Lorraine Warner in the first instance. A complaints leaflet is available at the surgery with further details.
The practice area includes all of Foulness, Potton Island, Barling, Great Wakering, Little Wakering, Shoeburyness and Thorpe Bay as far west as Lifstan Way and Hamstel Road.
Updated and amended 21 June 2016
Review date: January 2017