Complaints

How to make a complaint

We make every effort to provide the highest possible standard of care and service to everyone who attends our practice. We value the trust that our patients place in us and are committed to treating everyone with dignity, respect and understanding.

However, we recognise that, on occasion, things may not go as expected. If you feel that you have experienced a problem with the care or service you have received and believe you have a genuine reason for complaint, we would encourage you to let us know. Your feedback is important to us and gives us an opportunity to understand your concerns, investigate what has happened and where appropriate, make improvements to our services.

If you would like to make a complaint or discuss a concern, please contact us by emailing:

mseicb-cpr.complaints.f810891@nhs.net

We will ensure that your concerns are treated seriously, respectfully and as confidentially as possible and that they are reviewed in accordance with the practice complaints procedure.